FAQs - WhalesCNC
WhalesCNC

FAQs

Whether you have questions about our CNC machines, our team, or our factory, we have compiled a list of frequently asked questions and provided detailed answers. If you don’t find your question on the list, send an email or submit a form and WhalesCNC will get back to you as soon as possible.

What do I need to know before purchasing a machine tool?

You should also check whether the machine tool can meet your processing requirements and whether any special accessories are needed.

Do you sell cutting tools with the machine?

We do not produce cutting tools, but we can help you purchase them and deliver them together. You can specify the brand and type you need, and we can help you inquire and purchase. If you are new to cutting tools, we can also make suggestions. We have reliable and long-term cooperative tool suppliers, such as SECO, ISCAR, SYIC, ZCCC, etc.

What is the reference point in CNC machine tools?

The machine tool reference point is a fixed position point used to detect and control the movement of the machine tool. Generally, the machine’s zero point and reference point coincide.

How to check the clearance of CNC machine tools?

There are two ways to set the reverse clearance:


1. Mechanical adjustment: Adjust the ball screw nut and tighten it. (Note: Do not tighten too much)
2. You can use a laser interferometer to detect the reverse clearance value at various positions of the machine and input the internal parameters of the machine for compensation.

What CNC system does the machine tool use?

Our machine tools mainly use the Japanese FANUC OI MF system. You can also choose the German Siemens, Japanese Mitsubishi system according to your requirements. You can also choose the Chinese GSK system as an economical machine.

What factory inspections will your machine tools do?

For each assembly program, there are geometric accuracy tests. After assembly, the spindle accuracy is detected by a dynamic balance detector; 3-axis accuracy will be tested through a Ball bar. And a laser interferometer to check positioning and repositioning accuracy. Then the inspection team conducts a comprehensive test before delivery and tests on each machine. Each workpiece will be checked by a coordinate measuring machine, so the performance of each machine can be checked and recorded.

Can you manufacture 5-axis machine tools?

Currently, most of our 5-axis machine tools are installed with a two-axis turntable. The operation of the FANUC system can achieve simultaneous operation of five and four axes. If the Siemens 840D system is used, five axes can work simultaneously.

Can you provide turnkey solutions?

Certainly, we have a professional technical service team and after-sales service department that can provide you with perfect solutions to meet your processing requirements. In addition, we will cooperate with professional fixture suppliers and other upstream and downstream supply chain companies to support you.

What brands of accessories does WhalesCNC use?

All key accessories mainly use imported brands from Germany, Japan, and Taiwan China.

CONTROL SYSTEM

SIEMENS/FANUC/MITSUBISHI

SERVO FEED MOTOR

SIEMENS/FANUC/MITSUBISHI

SPINDLE SERVO MOTOR

SIEMENS/FANUC/MITSUBISHI

DRIVE

SIEMENS/FANUC/MITSUBISHI

SPINDLE UNIT

ROYAL / VYUCHENG/KENTURN

BALL SCREW

PMI/THK/INNA/HIWIN

LINEAR SLIDE WAY

PMI/THK/INNA/HIWIN

SPINDLE BEARING

NSK/TPI

TOOL CYLINDER

HINAKA

TOOL MAGAZINE

OKADA / POJU

LOCKNUT

YINSH

COUPLING

MIKI PULLEY/ KTR/LINK

HEAT EXCHANGER

WENHENG/TONGFEI

BALL SCREW BEARING

NTN/TPI

REDUCING VALVE

MINDMAN

DIGITAL PRESSURE GAUGE

CKD

AUTOMIZED LUBRICATOR

MINDMAN

ELECTRIC LUBRICATION PUMP

ISHAN

OIL FILTER

ISHAN

SPINDLE PULLEY

GATES

ELECTRIC PARTS

SCHNEIDER / TE

What optional accessories can your machine tools be equipped with?

You can choose to equip your VMC with the following configurations:

CNC Fanuc:

Type 5 upgrade to Type 1 β motor

Type 1 β motor upgrade to α motor

Manual Guide 0i (Type 5 ONLY)

Manual Guide i (Type 1)

Data server (Type 1)

7.5/11kw upgrade to 11/15kw (Type 5)

11/15kw upgrade to 15/18.5kw (Type 5)

AICC 1 (Type 5 ONLY)

AICC2 (Type 1)

High speed High accuracy package(Type 1)

I/O port

2 years IWS

CNC SIEMENS:

SIEMENS 808DA

SIEMENS 828D

SIEMENS 840D

CNC MITSUBISHI:

Mitsubishi M80B

Mitsubishi M80A

2 years IWS

Spindle:

Spindle oil cooler

BT4010000 RPM spindle with oil cooler

BT40 20 Bar coolant through spindle

BT50 20 Bar coolant through spindle

BT40 30-50 Bar coolant through spindle

BT50 30-50 Bar coolant through spindle

70 Bar coolant through spindle

Preparation for coolant through center

BT40- upgrade to direct 12000rpm spindle

BT40- upgrade to direct 12000rpm spindle & Coolant through spindle

BT40 upgrade to BT50 of spindle speed 6000rpm

BT40 change to SK40

BT50 spindle gearbox with oil cooler

Oil mist collector

Tool changer:

BT40 upgrade to 32T

BT50 upgrade to 30T

Without tool changer(BT40)

Without tool changer(BT50)

Tool changer protective cover

CHIP CONVEYING

AND COOLANT

Spiral type chip conveyor

Chain type chip conveyor

Scrapper type chip conveyor

Rolling scrapper type chip conveyor

High pressure coolant gun(separate pump)

Oil skimmer(Disc type)

Inner flushing( separate pump)

Renishaw workpiece measurement

Renishaw tool measurement

4th axis rotary table

5th axis tilting table (3+2 axes)

Electrical cabinet air conditioning

CE for electrical cabinets

What are the standard accessories for your machine tools?

Most VMCs come standard with:

X/Y/Z LINEAR SLIDE WAY

OIL-WATER SEPARATION

PRE-TENSION FOR BALL SCREW

SPINDLE AIR SEALING

RIGID TAPPING

AUTO LUBRICATION SYSTEM

WORKPIECE COOLING SYSTEM

RS232 INTERFACE

M30 AUTOMATIC POWER-OFF SYSTEM

PORTABLE BLOWING DUST AIR GUN

ELECTRICAL CABINET HEAT EXCHANGER

MANUAL PULSE GENERATOR

ALL OVER PROTECTION SHIELD

ANCHOR BOLTS AND PADS

DOUBLE WORKING LAMP

STANDARD WITH TRANSFORMER

Do you produce machine tool castings yourself?

We cooperate with China’s most reliable casting suppliers, and all castings are produced according to our design technical requirements. All castings are made of HT250 gray cast iron. They will undergo natural damping and vibration aging to release internal forces.

Does WhalesCNC design machine tools itself?

Yes, we have a research and development center. We have 13 engineers, all with a good background in the electromechanical engineering industry. We cooperate with Japanese consultants and Taiwanese mechanical research institutes in design. For each machine tool, the unique machine structure will be optimized through the CAE system, and scientific analysis will be carried out using the finite element method (FEM).

Does WhalesCNC have timely technical support?

Yes, we will reply to you within 12 hours by email or instant messaging tools. If necessary, we will send engineers to your site to provide services for complex technical problems (additional fees may apply).

Will you provide technical training?

We can arrange for engineers to come to our factory for training according to your requirements, and also guide technical issues through video or voice calls.

What is the warranty time for the machine?

One year.

What is the delivery time for the machine?

The standard machine delivery period is within 30 days.

How is the machine tool packaged? How is it transported?

Standard export vacuum packaging or wooden box packaging, the machine will be prepared with anti-rust measures in advance. If any parts need to be disassembled, we will provide installation drawings. Standard containers, transported by sea. Shipped from Qingdao Port or Shanghai Port to your port, we have rich export experience and can handle everything perfectly.