E-Mail:sales@whalescnc.com
E-Mail:sales@whalescnc.com
FAQs
Whether you have questions about our CNC machines, our team, or our factory, we have compiled a list of frequently asked questions and provided detailed answers. If you don’t find your question on the list, send an email or submit a form and WhalesCNC will get back to you as soon as possible.
What do I need to know before purchasing a machine tool?
You should also check whether the machine tool can meet your processing requirements and whether any special accessories are needed.
Do you sell cutting tools with the machine?
We do not produce cutting tools, but we can help you purchase them and deliver them together. You can specify the brand and type you need, and we can help you inquire and purchase. If you are new to cutting tools, we can also make suggestions. We have reliable and long-term cooperative tool suppliers, such as SECO, ISCAR, SYIC, ZCCC, etc.
What is the reference point in CNC machine tools?
The machine tool reference point is a fixed position point used to detect and control the movement of the machine tool. Generally, the machine’s zero point and reference point coincide.
How to check the clearance of CNC machine tools?
There are two ways to set the reverse clearance:
1. Mechanical adjustment: Adjust the ball screw nut and tighten it. (Note: Do not tighten too much)
2. You can use a laser interferometer to detect the reverse clearance value at various positions of the machine and input the internal parameters of the machine for compensation.
What CNC system does the machine tool use?
Our machine tools mainly use the Japanese FANUC OI MF system. You can also choose the German Siemens, Japanese Mitsubishi system according to your requirements. You can also choose the Chinese GSK system as an economical machine.
What factory inspections will your machine tools do?
For each assembly program, there are geometric accuracy tests. After assembly, the spindle accuracy is detected by a dynamic balance detector; 3-axis accuracy will be tested through a Ball bar. And a laser interferometer to check positioning and repositioning accuracy. Then the inspection team conducts a comprehensive test before delivery and tests on each machine. Each workpiece will be checked by a coordinate measuring machine, so the performance of each machine can be checked and recorded.
Can you manufacture 5-axis machine tools?
Currently, most of our 5-axis machine tools are installed with a two-axis turntable. The operation of the FANUC system can achieve simultaneous operation of five and four axes. If the Siemens 840D system is used, five axes can work simultaneously.
Can you provide turnkey solutions?
Certainly, we have a professional technical service team and after-sales service department that can provide you with perfect solutions to meet your processing requirements. In addition, we will cooperate with professional fixture suppliers and other upstream and downstream supply chain companies to support you.
What brands of accessories does WhalesCNC use?
All key accessories mainly use imported brands from Germany, Japan, and Taiwan China.
CONTROL SYSTEM | SIEMENS/FANUC/MITSUBISHI |
SERVO FEED MOTOR | SIEMENS/FANUC/MITSUBISHI |
SPINDLE SERVO MOTOR | SIEMENS/FANUC/MITSUBISHI |
DRIVE | SIEMENS/FANUC/MITSUBISHI |
SPINDLE UNIT | ROYAL / VYUCHENG/KENTURN |
BALL SCREW | PMI/THK/INNA/HIWIN |
LINEAR SLIDE WAY | PMI/THK/INNA/HIWIN |
SPINDLE BEARING | NSK/TPI |
TOOL CYLINDER | HINAKA |
TOOL MAGAZINE | OKADA / POJU |
LOCKNUT | YINSH |
COUPLING | MIKI PULLEY/ KTR/LINK |
HEAT EXCHANGER | WENHENG/TONGFEI |
BALL SCREW BEARING | NTN/TPI |
REDUCING VALVE | MINDMAN |
DIGITAL PRESSURE GAUGE | CKD |
AUTOMIZED LUBRICATOR | MINDMAN |
ELECTRIC LUBRICATION PUMP | ISHAN |
OIL FILTER | ISHAN |
SPINDLE PULLEY | GATES |
ELECTRIC PARTS | SCHNEIDER / TE |
What optional accessories can your machine tools be equipped with?
You can choose to equip your VMC with the following configurations:
CNC Fanuc: | Type 5 upgrade to Type 1 β motor Type 1 β motor upgrade to α motor Manual Guide 0i (Type 5 ONLY) Manual Guide i (Type 1) Data server (Type 1) 7.5/11kw upgrade to 11/15kw (Type 5) 11/15kw upgrade to 15/18.5kw (Type 5) AICC 1 (Type 5 ONLY) AICC2 (Type 1) High speed High accuracy package(Type 1) I/O port 2 years IWS |
CNC SIEMENS: | SIEMENS 808DA SIEMENS 828D SIEMENS 840D |
CNC MITSUBISHI: | Mitsubishi M80B Mitsubishi M80A 2 years IWS |
Spindle: | Spindle oil cooler BT4010000 RPM spindle with oil cooler BT40 20 Bar coolant through spindle BT50 20 Bar coolant through spindle BT40 30-50 Bar coolant through spindle BT50 30-50 Bar coolant through spindle 70 Bar coolant through spindle Preparation for coolant through center BT40- upgrade to direct 12000rpm spindle BT40- upgrade to direct 12000rpm spindle & Coolant through spindle BT40 upgrade to BT50 of spindle speed 6000rpm BT40 change to SK40 BT50 spindle gearbox with oil cooler Oil mist collector |
Tool changer: | BT40 upgrade to 32T BT50 upgrade to 30T Without tool changer(BT40) Without tool changer(BT50) Tool changer protective cover |
CHIP CONVEYING AND COOLANT | Spiral type chip conveyor Chain type chip conveyor Scrapper type chip conveyor Rolling scrapper type chip conveyor High pressure coolant gun(separate pump) Oil skimmer(Disc type) Inner flushing( separate pump) |
Renishaw workpiece measurement | |
Renishaw tool measurement | |
4th axis rotary table | |
5th axis tilting table (3+2 axes) | |
Electrical cabinet air conditioning | |
CE for electrical cabinets |
What are the standard accessories for your machine tools?
Most VMCs come standard with:
X/Y/Z LINEAR SLIDE WAY | OIL-WATER SEPARATION |
PRE-TENSION FOR BALL SCREW | SPINDLE AIR SEALING |
RIGID TAPPING | AUTO LUBRICATION SYSTEM |
WORKPIECE COOLING SYSTEM | RS232 INTERFACE |
M30 AUTOMATIC POWER-OFF SYSTEM | PORTABLE BLOWING DUST AIR GUN |
ELECTRICAL CABINET HEAT EXCHANGER | MANUAL PULSE GENERATOR |
ALL OVER PROTECTION SHIELD | ANCHOR BOLTS AND PADS |
DOUBLE WORKING LAMP | STANDARD WITH TRANSFORMER |
Do you produce machine tool castings yourself?
We cooperate with China’s most reliable casting suppliers, and all castings are produced according to our design technical requirements. All castings are made of HT250 gray cast iron. They will undergo natural damping and vibration aging to release internal forces.
Does WhalesCNC design machine tools itself?
Yes, we have a research and development center. We have 13 engineers, all with a good background in the electromechanical engineering industry. We cooperate with Japanese consultants and Taiwanese mechanical research institutes in design. For each machine tool, the unique machine structure will be optimized through the CAE system, and scientific analysis will be carried out using the finite element method (FEM).
Does WhalesCNC have timely technical support?
Yes, we will reply to you within 12 hours by email or instant messaging tools. If necessary, we will send engineers to your site to provide services for complex technical problems (additional fees may apply).
Will you provide technical training?
We can arrange for engineers to come to our factory for training according to your requirements, and also guide technical issues through video or voice calls.
What is the warranty time for the machine?
One year.
What is the delivery time for the machine?
The standard machine delivery period is within 30 days.
How is the machine tool packaged? How is it transported?
Standard export vacuum packaging or wooden box packaging, the machine will be prepared with anti-rust measures in advance. If any parts need to be disassembled, we will provide installation drawings. Standard containers, transported by sea. Shipped from Qingdao Port or Shanghai Port to your port, we have rich export experience and can handle everything perfectly.